Bargaining Suggestion Pro-Tech & OIT

This is a suggestion from an OIT employee. I have edited it to remove all personally identifying information. We need to be looking for Pro-Tech and OIT ideas for the next contract and we need to be doing it yesterday. This is one of the best laid out ideas yet. Why is it a good idea? Because it puts forward a goal, and then provides justification. It also raises other questions about fair play, and does not ask for anyone to be knocked down, only for talented employees to be recognized and compensated fairly.

The tech people in the field should be considered 2^nd and 3^rd level support. That being said, the regional folks should be at least an ISS 2 or higher. They work with minimal supervision and most of the time none at all. They have a very large range of skills that are needed to be able to resolve issues on their own. The help desk should be mostly ISS 1, at first level support and work under the supervision of managers or more skilled 2’s and above.

Most field personnell are doing things that qualify as a 2. They work on servers. Our department is full of non-technical management over the ISS 1's and ISSS 2’s who have less technical ability than the field workers and are getting paid more for doing it. There should be a career structure setup that if you start out as an ISSS 1, then lets say in 3 years, you take a test to score your skills and if you pass, then you would be promoted to a 2. Right now it seems that to get promoted, someone has to like you. Just my 2 cents.

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MAKE YOUR IDEAS COUNT.

The first Union Bargaining summit coming up on May 10. Do you think things should be done differently? Have you ever asked why something was done? Show up and make yourself heard.
During the bargaining for the 2007-2009 contract your bargaining team found the bargaining survey gave our teams more input and information than had ever been received before. This site and your Union are both collecting ideas now. Your ideas count!

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